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      🇿🇦 CRM Solutions Architect

      Job Description

      Digital Reach is looking for a South Africa-based CRM Solutions Architect to join our team on a full-time basis. 

      As a Solutions Architect, you will need business and tech savvy to be able to quickly understand a client’s organizational structure and tech stack. You’ll work with a number of internal teams, including Sales, Solutions, and Implementation teams, to scope technical solutions for clients pre-sale and to work collaboratively with the Sales team to produce a Statement of Work (SOW) as well as other required documentation (timelines, milestones, stakeholder questions, etc.) to close a sale. Following SOW signature, you’ll ensure that your documentation and pre-sales solutioneering is carried out and actioned by the appropriate teams

      If you want to work with a fun, inclusive, and talented team who are always seeking to improve themselves and our services then this role is for you!

      Duties and Responsibilities:

      • Drive technology success and process transformation in SMB, mid-market, and enterprise companies. 
      • Participate in pre-sales scoping calls where you will consult with clients to understand business needs and processes.
      • Produce requirements documentation, business processes schematics, functional specifications, and more for use pre-sale and post-sale.
      • Define, strategize, and implement data models and data flows to and from the HubSpot CRM to meet customers processes and automation needs.
      • Communicate clearly your proposed solution internally to the various internal teams working on your clients’ projects.
      • Provide training to clients to onboard them to new technologies to promote adoption.
      • Assist in project scoping


      • Significant experience using and/or consulting on the use of HubSpot or a similar CRM 
      • Experience in a technical consulting role where you have worked with clients up to the executive level to consult on and solve for their biggest digital challenges
      • Business or systems analysis experience
      • Excellent ability to read, understand and synthesize technical documentation, including API documentation
      • Experience integrating systems, leveraging APIs, and/or custom building integrations
      • Excellent command of English, with exceptional writing and communication skills.
      • Strong listening skills
      • Strong collaboration skills and the ability to drive execution and implementation through a globally dispersed team
      • Leadership qualities
      • Pressure handling capabilities
      • Time-management skills

      Bonus Points If You Have

      • At least one year of professional experience with the HubSpot CRM platform, or another similar platform

      But You Should Know:

      This isn’t the place for everyone. You’ll have a lot of autonomy, but the expectations are high, the work is fast-paced, and the hats are many. We’re looking for people with grit who take ownership, see the big picture, and are always thinking about how we can do even better the next time.

      Salary and Benefits

      Digital Reach offers a competitive salary and benefits package for members of our South African team.

      Additional information

      Digital Reach provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, gender identity, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.


      Online application coming soon - in the meantime, please submit your information to careers [at] digitalreachopm.com