We consult on any Hub at any tier, though consulting is best for those who are on HubSpot Pro or Enterprise tiers. 

Our Technical & Solutions Consultants have worked extensively across the Marketing, Sales, Service, CMS, and Operations Hubs, and on countless projects that span multiple Hubs.

Since consulting packages are broken down according to hours, your Technical & Solutions Consultant can consult on any Hub during your consulting project.

That said, you will likely get the most value if you choose a particular Hub or "problem" to focus the consulting hours on.

When a customer purchases a consulting package, they're often coming to us with a specific item in mind; for example, they might want: automation process consulting, reporting customization consulting, custom object consulting, etc.

Each consulting package contains a set amount of support hours. Most of our customers opt for something like a 75/25 split between consulting and implementation with those hours.

Often, the consulting period is spent scoping and/or mapping out future builds that either the customer's internal team OR Digital Reach will eventually take on. In other words, consulting is often purchased to lay the foundation of a future build that is not included in the consulting package.

Then again, some customers prefer to have our implementation team knock out key items of their to-do list during the consulting process, and that's fine too.

All in all, the hours in each package are the hours of total support you'll get, which includes workshopping sessions with your team, email-based support, prep work, post-meeting work, proof-of-concept, done-for-you implementation, and any other activities related to the service. What you want to do with these hours is up to you!

Digital Reach Technical & Solutions Consultants are among the most talented and experienced in the industry. While our Senior Consultants have worked on some of the largest projects in the HubSpot ecosystem, all Digital Reach Consultants have extensive experience doing the following: 

Defining the business objectives you want HubSpot to support. Whether you need to enable reports with increased visibility, reduce long sales cycles or ticket resolution time, introduce efficient email marketing campaigns or automate your sales and customer service-related processes, HubSpot consulting helps to address your challenges timely and efficiently.

Mapping business objectives to specific HubSpot features. This takes place after your business goals are clear. Now it’s time to choose HubSpot functionality (either default or custom) to achieve them.

Recommending the most suitable HubSpot Hubs, tiers, integrations, and more. Choosing the right Hub and tier helps to ensure your business challenges are addressed without paying for unneeded features. Your Consultant will analyze your requirements and suggest the Hubs, tiers, integrations, and more that are a perfect match for your business.

Designing sales, customer service, and marketing processes. For instance, we automate sales and customer service workflows, create personalized customer journeys, targeted advertising campaigns and more to help you reach your business goals with HubSpot.

Building a user adoption strategy. To help your users to master the new system, we create a user adoption strategy, which comprises iterative user training, timely user support, in-depth documentation (including all schematics that have been workshopped with your team), and more.